FREE SHIPPING
What are your Shipping Charges?
• Within India: No Minimum purchase required
• Worldwide: Minimum purchase of USD 50
A flat shipping charge of USD 10 for Worldwide Shipping applies if the minimum purchase requirement isn't met.
What about customs duty??
For deliveries outside India, customs duties and local taxes have to be paid by customers. The amount of duties and taxes depend on the policies of your destination country.
What courier company do you ship by?
We only use the most reliable services.
Within India we use a variety of courier companies, depending on the destination region of the country. These include DTDC, Aramex, Delhivery etc.
For International customers we use FedEx, UPS, Aramex or EMS.
We send you a tracking number and link to the courier company with your shipping confirmation email so you can track your order.
How long does it take to receive my order?
Delivery Times vary greatly. However, since we only use Couriers, shipping times are far lower than if postal services were used. To give you a rough idea, the delivery time from metro to metro within India is about 3 business days.
In case your order gets delayed for reasons outside of our control, we shall communicate as such to you.
How do I cancel an order on allthingscharmed.com?
a) Cancellation before your order has been shipped:
• If you cancel your order before your product has been shipped, we will credit your account with the entire amount.
b) Cancellation after your order has been shipped:
• Unfortunately, for obvious reasons we cannot cancel an order that has already been shipped. In case of extenuating circumstances however, please contact Customer Service.
How do I get the defective item replaced?
All products sold by allthingscharmed.com unless marked on product page are covered under our 7-Day Replacement Guarantee related to damages or defects only. All you need to do is to notify us of one of the issue within 7-days from the date of delivery at your end, and we will either refund your money or give you a store credit.
In order to get the defective item replaced contact Customer Service via email at [email protected] as soon as you receive the package. Our customer service team shall contact you and either the defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 7-Day Replacement Guarantee:
• Any product that exhibits physical damage to the product
• Any product not in its original condition
• Any product that is returned without complete original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
• Any product which has its product tag / seal broken, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number / broken seal.
• Product marked as ‘Not eligible for Replacement’ on the respective Product page
Buyer Protection
What is Buyer protection?
All products sold by allthingscharmed.com are covered under our Buyer protection program. In case you have paid for the product and fail to receive the product ordered, all you need to do is to notify us and we shall credit your account with the same amount you paid for.
Easy Returns
What is Easy Returns?
Write Us within 7 days
Get return details from us
We arrange a pickup
You get exchange/refund.
How do I return or exchange a defective item?
For an exchange or return you must notify AllThingsCharmed.com within 7 days of receipt of the product.
To notify AllThingsCharmed.com, write to us at [email protected] with your return or exchange request. Please include your order details (Order number/ order confirmation email) and details of the piece you would like to return or exchange and your reason for doing so.
We will write back to you with a return authorization and further details on how to process your return or exchange. We will also coordinate a courier pick-up for your piece.
Please pack all pieces with all tags intact, in their original packing. If the original tags have been removed or tampered with, we won’t be able to process your return.
Once we have received the item, we will check it to make sure it is in good condition and eligible for returns. Thereafter, we will credit your account within 10 to 14 working days the amount paid for the piece.
We do not accept returns or exchange for the products which are Made to Order or Made to Measure.
Within India, we would refund the full amount paid. For International Orders, we would not be able to refund Shipping Charges or import customs duties.
In order to get the defective item replaced contact Customer Service via email at [email protected] as soon as you receive the package. Our customer service team shall contact you and either the defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 7-Day Replacement Guarantee:
• Any product that exhibits physical damage to the product
• Any product not in its original condition
• Any product that is returned without complete original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
• Any product which has its product tag / seal broken, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number / broken seal.
• Product marked as ‘Not eligible for Replacement’ on the respective Product page
With our easy return policy and buyer protection, you can buy from us with confidence.
Customer service is of the utmost import to us. We know that the value of buyer retention and referrals far outweigh the incremental revenue of a sale. Customer service is of the utmost import to us.
If you’re unhappy with your purchase: Please Tell Us.
If you’re happy: Please tell your friends about us. 🙂
